Senior Customer Support Engineer – Linux / DevOps / Cloud
Senior Arabic-speaking Linux professional wanted for a highly technical, customer-facing remote role supporting enterprise clients across the Middle East.
Senior Customer Support Engineer – Linux / DevOps / Cloud
We are supporting an international technology business seeking an experienced Senior Customer Support Engineer to join its global technical team, with a particular focus on customers across the Middle East.
This is not a traditional customer service position. It is a highly technical role combining hands-on engineering and development with direct interaction with enterprise customers.
The position is fully remote, although candidates based in or close to the UAE time zone are preferred. Occasional travel to locations including Dubai and Abu Dhabi will be required.
Key responsibilities:
Provide senior-level technical support to enterprise customers
Troubleshoot complex Linux, cloud and infrastructure issues
Work across Linux, DevOps and cloud environments
Contribute to technical development projects, including AI-related work
Work directly with customers to understand requirements and resolve technical issues
Collaborate with engineering, development and commercial teams globally
Undertake occasional travel across the Middle East
Requirements:
Fluent Arabic – essential
Strong Linux expertise – essential
Approximately 10 years' relevant technical/support experience
Experience with DevOps and cloud technologies
Kubernetes knowledge, with relevant certification highly desirable
Background in Linux/System Administration, infrastructure, DevOps or similar
Excellent troubleshooting and problem-solving skills
Strong customer-facing communication skills
Comfortable working across multiple technologies and technical disciplines
The role combines substantial customer interaction with hands-on technical and development work.
Salary: Competitive, DOE
Location: Remote – UAE/Middle East time zone preferred
Travel: Less than 20%
Additional package: Company equity
- Department
- InfoTech & Software Development
- Locations
- Abu Dhabi, Dubai
- Remote status
- Fully Remote
About Simba Talent
Simba Talent – Thoughtful Recruitment, Rooted in Integrity
At Simba Talent, we know recruitment can feel overwhelming—whether you’re a business searching for the right hire or a candidate looking for a role that fits just right. We also understand what’s at stake. A poor hiring decision doesn’t just cost money; it wastes time, drains resources, and disrupts teams.
For candidates, a misstep can mean frustration, uncertainty, and wasted effort.
That’s why we’re here: to make the process human again.
We’ve walked in your shoes. We’ve been candidates navigating cold, impersonal processes, and we’ve worked in businesses that put profits before people.
Simba Talent was born from a desire to do better—for everyone involved. We approach recruitment thoughtfully, with empathy and care, because we believe that getting it right is worth the extra effort.
For us, it all starts with listening. Whether it’s understanding a company’s culture or a candidate’s personal values, we dig deeper to ensure every match we make is rooted in authenticity and alignment.
Why Simba Talent?
Before we act, we listen. We believe that understanding is the foundation of great recruitment. Whether you’re a client or a candidate, we take the time to hear your story, your challenges, and your goals.
Our Expertise
IT & Technology Recruitment
Helping tech-driven companies secure exceptional talent across software development, cloud & DevOps, cybersecurity, data, and related specialisms. We focus on sourcing professionals who can solve complex problems, deliver high-quality solutions, and drive meaningful change in fast-moving digital environments.
Oil & Gas Recruitment
Connecting energy businesses with skilled individuals who bring experience, reliability, and integrity to the field. Our network spans technical, operational, and engineering roles across upstream, midstream, and downstream sectors.